FAQs

Frequently Asked Questions (FAQs)

Do you offer free shipping?
Yes, we provide free shipping across the UAE on all orders.

Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery (COD) for customers across the UAE for a safe and convenient shopping experience.

Where is Shopotics Store based?
Shopotics Store is a UAE-based online store, serving customers nationwide.

How long does delivery take?
Orders are usually delivered within 2–4 business days after order confirmation.

How can I track my order?
Once your order is shipped, you will receive tracking details via WhatsApp or email.

What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery, and we’ll resolve it quickly.

Can I cancel my order after placing it?
Yes, you can request a cancellation before the order is shipped by contacting our support team.

How can I contact customer support?
You can reach us anytime at shopoticstore@gmail.com, and our team will be happy to assist you.